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Retail & Adoption Associate - Catty Wagon

Location: Los Angeles, CA
Date Posted: 11-26-2018
Job Purpose:
The Retail & Adoption Associate  will oversee all aspects of the adoption & retail process on the Catty Wagon which is a mobile retail and adoption center on a  converted food.. The Associate is responsible for maintaining and cleaning assigned public-facing areas of the Catty Wagon.  This is a key-holding position. This position requires driving the Catty Wagon to events, working weekends, some nights and hours may vary.

Catty Wagon Duties:
  • Drive the Catty Wagon to various locations in Los Angeles County. Comfortability in maneuvering a large vehicle is a must.
  • Oversee adoption counseling to potential pet parents, ensuring all aspects of pet care are detailed to create successful adoption matches.
  • Deliver exceptional customer service to all guests who enter the Catty Wagon.
  • Recommend, select or help locate merchandise based on the customer’s needs and desires.
  • Ticket, stock, arrange and display merchandise to promote sales and maintain well-kept shelves.
  • Maintain a clean environment by fronting and facing merchandise, dusting shelves and keeping all kennels appropriately labeled.
  • Open and close the register, performing tasks such as counting money, handling coupons, handling checks, balancing cash drawers and making deposits.
  • Work one on one with volunteers. Be the sole contact for volunteers while on location with the Catty Wagon.
  • Direct, train, and provide leadership for volunteers while working in close conjunction with the Volunteer Management Team.
  • Foster a positive, fun, and safe environment for volunteers by creating a strong culture of communication and teamwork.
  • Take on a diverse range of responsibilities in regards to volunteer growth opportunities through program development, including but not limited to leadership roles for volunteers, volunteer recognition, etc.
  • Watch for and recognize safety/security risks and communicate them effectively in order to prevent injury/theft.

Administrative Prep:
  • Research and identify high traffic community events that meet the guidelines for our Catty Wagon mobile adoption truck
  • Contact the events and negotiate participation - subject to marketing and animal care dept approval
  • Coordinate event details, including volunteer needs, with event contacts and internal departments
  • Prior to scheduled events, confirm details with all participating parties
  • Regularly lift and/or move up to 10 lbs.
  • Occasionally lift and/or move up to 20 lbs.
  • Rarely lift and/or move up to 25 lbs.
  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions

Required Education and Experience:
  • Previous experience in local and event marketing, event coordination or similar activity
  • Familiarity with local area
  • Excellent people skills
  • Strong project management skills - organized, attention to details
  • Able to do online research to identify events and make event arrangements
  • High School Diploma or greater.
  • Minimum of 2 years retail experience preferred.
  • Valid Driver's License with clean driving record
  • 2 years animal handling experience in an animal shelter, veterinary office, training or boarding facility strongly required.
  • Knowledge of cats & dogs as companion animals and the ability to recognize change in an animal’s health or demeanor.
  • Knowledge of animal welfare and cat/dog health issues.
  • Comfortable handling dogs/cats of all sizes and breeds.
  • Proficient in Microsoft Applications as well as the Google Apps Suite
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